Cancellation & Refund

Cancellation and Refund

Learn about our cancellation and refund policies to ensure a smooth transaction process with Razorpay.

Refund Policy

Understand the terms and conditions for refunds and how to initiate the process easily.

Cancellation Terms

Explore our cancellation terms to know your rights and options before making a payment.

For any inquiries regarding cancellations or refunds, please contact our support team for assistance.

Customer Support

Cancellation and Refund Policy

1. Order Cancellation

• By Customer:

  • You may cancel your order at any time before it has been shipped.

  • To cancel, please contact us immediately.

  • We will do our best to cancel your order, but we cannot guarantee cancellation if the order has already been processed or shipped.

• By Seller:

  • We reserve the right to cancel any order for any reason, including but not limited to:

    • Product unavailability

    • Pricing errors

    • Suspected fraudulent activity

    • Issues with order processing

  • In the event of order cancellation by the seller, you will be notified immediately and issued a full refund for the order amount.

2. Refund Policy

• Eligible for Refund:

  • Unfulfilled Orders: If your order has been canceled or was not shipped, you will receive a full refund to the original payment method.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 2 days of receiving the order. We will arrange for a return and issue a full refund or replacement.

  • Incorrect Items: If you receive an incorrect item, please contact us within 2 days of receiving the order. We will arrange for a return and issue a full refund or correct the order.

• Not Eligible for Refund:

  • Change of Mind: Refunds are generally not issued for orders canceled due to a change of mind.

  • Shipping Costs: Shipping costs are generally non-refundable, unless the return is due to our error (e.g., incorrect item, damaged item).

  • Sale Items: Sale items may have limited or no return eligibility. Please refer to the specific product page for details.

3. Return Process

• If you are eligible for a return, you will be responsible for the cost of return shipping unless the return is due to our error.

• We recommend using a trackable shipping method for returns.

• Please include a copy of your order confirmation or invoice with your return.

• Once we receive your return and verify its condition, we will process your refund within 2 - 7 business days.

4. Contact Us

For any questions regarding our cancellation and refund policy, please contact us.

The cancellation and refund process was seamless and straightforward. Razorpay made it easy to manage transactions efficiently. Highly recommend for hassle-free payments!

Kishore

★★★★★